Paypal Member Script Blog » Technical Support http://paypalmemberscript.com/blog The Paypal membership site script that installs in 15 minutes or less Sat, 02 Jan 2010 08:43:54 +0000 en hourly 1 http://wordpress.org/?v=3.0.5 How can I help you? http://paypalmemberscript.com/blog/hello-everyone/ http://paypalmemberscript.com/blog/hello-everyone/#comments Wed, 22 Jul 2009 16:07:01 +0000 Shafali http://paypalmemberscript.com/blog/?p=12 Continue reading →]]> Hi, I am Shafali, the new Editor at Paypalmemberscript.com. I am extremely excited for my new role as I will be able to talk to wonderful people through this blog.

I am here to help you with your membership website needs. I have worked with more than 230 membership websites and have closely noticed the hurdles that come in-between the success story of a membership website. With my expertise working with membership websites, I am confident that my experience and knowledge will help you to become more successful.

Let me assure you that I won’t hold back anything – it’s my endeavor that you benefit from all my experience which I got while working with more than 230 membership website owners.

As I have closely helped in the development of this membership software, please put forward any of your technical difficulties and I will get back to you asap with my best assistance. Whatever is your concern – be it about increasing the signup at your website or be it about how to bring in more product options or be it about how to reduce the cancellation rate or just any other technical difficulty – I am here to help you. Just shoot me your questions in the comments form below.

Post your questions, comments, feedback or just drop a ‘hi’ at the comments form below this post. Soon, I am coming with Tutorial Series which will help you with your membership websites and guide you to become a successful Internet entrepreneur.

So, just keep tuned in to PaypalMemberScript.com and I see you with my tutorial series on membership websites.

Thank you!
Shafali

]]> http://paypalmemberscript.com/blog/hello-everyone/feed/ 2 "The site database appears to be down." !? http://paypalmemberscript.com/blog/the-site-database-appears-to-be-down/ http://paypalmemberscript.com/blog/the-site-database-appears-to-be-down/#comments Fri, 05 Dec 2008 12:06:04 +0000 Prakash http://paypalmemberscript.com/blog/?p=10 Continue reading →]]>  
“The site database appears to be down.”

Did you get this error message in our membership website software? oops ! But there is nothing to worry.

It is a very easy-to-fix problem.

 

Why does this error message appear?

Whenver the membership website script fails to connect to the mentioned database it shows the error message – “The site database appears to be down.”

Please note that the PHP script tries to connect to your database system using the information you filled in “data.php” file. Now, the script assumes that all the database connection information you entered in the configuration file – “data.php” is correct and therefore when it is unable to connect to the database using those “correct” information, it assumes that the database is down or not up-and-running, and hence the error message – “The site database appears to be down.”

 

How to fix this problem?

Pretty simple! Review and check the database connection information in “data.php” file. Precisely, look for the following variables in “data.php” file:

$m_host = ”;        // Enter your Database Host name
$m_database = ”;        // Enter database name
$m_db_username = ”;    // Enter database username
$m_db_password = ”;    // Enter database password

You will find the database server (host name) inside your website hosting account. In case of any confusion, you may contact your hosting provider. But there is an easy way too to find it out! You may open the database in PHPMyAdmin and the host name or server name for this database is normally mentioned at the top left of the webpage.

But again, if face any problem you may either contact your web hosting provider or you can contact our technical support team and they will be able to help you out.

Apart from the database server name (host name), you should review and confirm the database name and the username and password to connect to this database. You may either create them from scratch or use an existing one.

 

A summary of the check list:

Review and confirm the following variables and their value in “data.php”

  • $m_host : you may confirm the database server name from PHPMyAdmin
  • $m_database : make sure it is a MySql database and not an MS Sql database. You can either create a new database or use an existing one
  • $m_db_username and $m_db_password : make sure that the username-password pair is associated with the database. And you can either create a new database or use an existing one

The above check-list will certainly fix the problem and you won’t see this error message again.

 

Still the problem persists?

Please email us details of your “data.php” file. Also, the technical support team may require a temporary access to your web hosting account to find out and confirm your database server name. If required, they may also create a new database and username-password pair. Alternatively, you may also take help of your web hosting provider to find out these details.

You can email our technical support team directly at support [at] paypalmemberscript.com or fill up the technical support form here and we will get back to you as soon as possible.

Wish you all the success for your membership website.

Have a great day ! :-)

- Prakash

 

 
]]> http://paypalmemberscript.com/blog/the-site-database-appears-to-be-down/feed/ 1 A common error message in the membership website software http://paypalmemberscript.com/blog/a-common-error-message-in-the-membership-website-software/ http://paypalmemberscript.com/blog/a-common-error-message-in-the-membership-website-software/#comments Mon, 01 Dec 2008 11:19:48 +0000 Prakash http://paypalmemberscript.com/blog/?p=9 Continue reading →]]> Lets continue from the previous post. In the previous post, I mentioned that sometimes people see an error message once they have installed our membership website script. I mentioned two error messages.

But the most common of them is:

“The link you have used to enter the PayPal system is invalid. Please review the link and try again.”

So what does this error message say or what does it even show up and how to get away from this error message?

Its pretty simple, let me explain.

The first thing I want to mention is that this error message in no way reflects that there is any problem with the membership script.

Why does this error message appear?

This error message is shown at the PayPal’s payment page and PayPal shows up this error message if the information passed to its system is incorrect, incomple or in a wrong format.

Once a member fills up the registration form, the script passes some information to PayPal’s payment gateway and redirects the visitor to the PayPal’s secure payment page.

There may be some information passed to the payment gateway which is not in sync with its defined parameters. In such cases, PayPal shows this error message at the payment page.

How to fix this problem?

In order to fix this problem, please review the details entered in “data.php” file. You can open it in Notepad or in any HTML editing tool.

In “data.php” file, please check the following:

  • value of the variable – $m_seller_email. Does the email address corresponds to a PayPal’s “Personal”, “Premier” or “Business” account? It needs to be either a “Premier” or “Business” account. You can check the account type by logging into your PayPal account.
  • check values for variables related to trial periods. There are three variables corresponding to each trial period. 2nd trial period can be set only if 1st trial period has already been set. Also, if you do not use any trial period then blank out all the three variables corresponding to this trial period.
  • Value for “$m_no_of_payments” can be set only if value for “$m_recurring_fee” is set to ’1′. In other words, you cannot set number of recurring payments if you have not asked PayPal to charge members on a recurring basis.
  • Also, if value for “$m_recurring_fee” is set to ’1′, then value for “$m_no_of_payments” should be set as 2 or more (for a fixed number of payments) or it should be left blank (if you want to keep charging your members till they do not cancel the subscription at their end). But if “$m_recurring_fee” is set to ’0′, then value for “$m_no_of_payments” should be left blank.

List of variables to look at in “data.php” file:

$m_trail1_fee = ”;
$m_trial1_period_length = ”;
$m_trial1_period_unit = ”;

$m_trail2_fee = ”;
$m_trial2_period_length = ”;
$m_trial2_period_unit = ”;

$m_regular_fee = ”;
$m_regular_period_length = ”;
$m_regular_period_unit = ”;

$m_recurring_fee = ”;
$m_reattempt_on_failure = ”;
$m_no_of_payments = ”;

$m_seller_email = ”;

Still the problem persists?

Please email us details of your “data.php” file. Before sending the details, please blank out the confidential details like database connection details (variables – $m_host, $m_database, $m_db_username and $m_db_password).

You can email our technical support team directly at support [at] paypalmemberscript.com or fill up the technical support form here and we will get back to you as soon as possible.

See you tomorrow :-)

Have a nice day !

- Prakash

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